support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware
underlaying systems, you will take part in 24/7 on call rotations with teams around the world and should
Technology Specialist – Windows Server and System Centre Windows server environment including: VMWARE, Hyper-V
– Operations systems ( Windows, Linux ), Data Centres, Networks, Databases, Web technologies, Cloud technologies
training to colleagues and users when required Assist with training – when required Compiling of user between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on the methodology followed Assist with the identification and management of risks
training to fellow colleagues and users when required Assist with training – when required Compiling of user user and operational manuals System audits Assist with identification and management of risks IT Degree between development and support environments Assisting with the business case Planning and monitoring
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving