holidays on implementation and operations (IT Support) related tasks. Clean credit record and no criminal Proactively propose solutions to improve the support of (new) business processes. Executing the required go-live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of production support tickets (Incidents & Problems tickets) within
with the focus on Technical Lifecycle Management. Support with the Planning, conducting and after care related to Technical Lifecycle Management activities. Support with the documentation of infrastructure components architecture documentation with focus on TLM. Supporting the development of technical recommendation with Applications) in support of TLM. Interfacing with other experts regarding TLM topics in support of the relevant
security tests. Go-live preparation and post go-live support. Incident Management prompt resolution of security Applications operations support for authorizations and other operational support as required. Collaboration testing. Go-live preparation and post go-live support. Operations experience (ticket handling, problem
process owners. Go-live preparation and post go-live support. Interaction with clients through meetings, calls troubleshooting issues for the system and providing support. Executing the required changes through configuration Executing the analysis and resolution of production support calls. Raising Change Requests (CR's) and writing propose solutions to improve the support of (new) business processes. Support the functional team with issues
holidays on implementation and operations (IT Support) related tasks. Must be willing and able to travel Proactively propose solutions to improve the support of (new) business processes. Providing business data for testing of user stories Execute and/or support testing activities, for example: unit testing, migration. Go-live preparation and post go-live support. Change Management – Manage changes and present
identify areas of improvement and automation. Support existing processes / applications together with opportunities for digitisation for users. Align and support the product owner in achieving targets / goals
manuals 2nd and 3rd level technical operational support for developers (technical end users developing
related to key topics included in scope of services supported Proven experience in IT Service Management ( ITSM experience with configuring, administering and supporting large enterprise IT Service Management (ITSM)
Apache Kafka Coordination between development and support environments Assist with identification and management methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office
technologies Coordination between development and support environments Assisting with the business case Planning