(will be required to go into the office every day). South African citizens / Permanent Residents with SA ID applications and help desk software (eg. Fresh Service). Excellent problem-solving and communication skills
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting & Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional
Only South African citizens or Permanent Residents with an SA ID number may apply. Long-term contract
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting
Directory and the various Business applications and services. Operational Support: Create user accounts on information to demonstrate performance of the service. Adhere to company policies to ensure a secure and ensure that the hosting environment meets service requirements. Form part of a team providing 24/7 and implementation of new IT services and major changes to existing services. Ensure that security administration and releases of services in scope. Participate in Business Continuity plans for services in scope. Participate
Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature Manage Service Configuration processes including coordination of relevant interfaces to other service management coordinating activities related to the CMDB and Manage Service Configuration processes. Consulting on the IT Configuration standards Interfacing with other experts on IT Service Management topics Interfacing with other experts topics included in scope of services supported Proven experience in IT Service Management ( ITSM ) dealing
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices performance and execution. Service delivery to ensure customer satisfaction Maintain service, quality and desired / schedules in order to manage achievement of service delivery goals. Share knowledge on, and participate
to join their team permanently working hybrid. South African Citizens only and clear Criminal & Credit