efficiently Handling technical escalations: serve as a key point of contact for high-level technical escalations speed, and overall service quality Compliance and security: ensure compliance with industry standards and and maintain high standards of network security to protect company data and privacy What you'll need Minimum Uptime Kuma or Wireshark Security practices: knowledge of network security protocols and devices, including comfortable working both in the field and in the office, willing to step out of traditional roles to meet