reliability of services Technical support: provide expert-level support to both internal teams and external customers escalations: serve as a key point of contact for high-level technical escalations. Analyse and resolve complex Network Professional), or CompTIA Network At least 3 years of experience in the ISP/Telecom industry Routing relationships. Knowledgeable about the technical, administrative, and legal aspects of peering agreements Switching: comfortable working both in the field and in the office, willing to step out of traditional roles to meet