(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
interfaces, IDOC and RFC's processing. Handling Tickets and Tasks with the responsibility for closing the
Experience Ability to manage a Jira board & tickets
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
(authentication: SAML / OIDC provisioning: SCIM) Handling Tickets and Tasks with the responsibility for closing the