defect fixes identified during test execution. Assist in the manual execution of test cases and defect Selenium / UFT Serenity / Cucumber Apium Performance Centre ADVANTAGEOUS SKILLS Web and digital project experience
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
implement effective solutions to ensure OEE and flash centre targets are achieved. Responsible for continuous
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional
Support (IT) for all GROUP Plants Be the telephone call receipt of IT incidents related to production issues
practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware
support Interaction with clients through meetings, calls and emails Testing CR's (Change Requests) and preparing support • Interaction with clients through meetings, calls and emails • Testing CR's (Change Requests) and
training to fellow colleagues and users when required Assist with training – when required Compiling of user between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks Important:
approaches used to build application solutions Assisting Business with POCs and business value calculations between development and support environments Assisting with the business case Planning and monitoring communication Requirements analysis and development Assist with identification and management of risks Knowledge
training to fellow colleagues and users when required Assist with training – when required Compiling of user user and operational manuals System audits Assist with identification and management of risks Important: between development and support environments Assisting with the business case Planning and monitoring