resolve IT incidents, manage escalations, and support users through the incident management process. This position incidents and manage escalations. - Guide stakeholders through the incident management process. - Monitor
leverage your deep ServiceNow expertise, IT Service Management knowledge, and Agile methodology experience to understanding of ITIL Edition 4 and IT Service Management (ITSM). - Experience with Agile methodology and practices. - Excellent communication and stakeholder management skills. - Minimum 5 years of experience in IT significant impact on the organization's IT service management.
Releases - Planning and monitoring - Requirements management and communication
understanding of SAP & SAP S/4 HANA (e.g., Solution Manager) - Capable to analyze functionality by debugging
Releases - Planning and monitoring - Requirements management and communication
to reduce complexity - Effective stakeholder management and communication skills - Experience working