JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
business and client facing role that ensures a seamless IT Service Management, helping business growth through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship business and client facing role that ensures a seamless IT Service Management, helping business growth through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
agents) QUALIFICATIONS Minimum 1 year in the current role/assignment Experience in SETA functions Skills development agents) QUALIFICATIONS Minimum 1 year in the current role/assignment Experience in SETA functions Skills development
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
agents) QUALIFICATIONS Minimum 1 year in the current role/assignment Experience in SETA functions Skills development agents) QUALIFICATIONS Minimum 1 year in the current role/assignment Experience in SETA functions Skills development
COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives BPO / ITES industry Minimum 5 year in the current role/assignment ABOUT US EXL is the indispensable partner COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives BPO / ITES industry Minimum 5 year in the current role/assignment ABOUT US EXL is the indispensable partner
overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI
overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI