Responsible for working closely with clients and operations team to carry out process improvement activities COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining
client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal relationships Centre / BPO experience in insurance, sales & service, handling voice and queries, customer escalations industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their
client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining
highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal relationships Centre / BPO experience in insurance, sales & service, handling voice and queries, customer escalations industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their
highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report
industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining
overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI