JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring indispensable partner for leading businesses in data-led industries such as insurance, banking and financial and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry industry expertise to help our clients turn data into insights, streamline operations, improve customer truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI
and accurate reporting of both internal and external results • Analyze and interpret data • Drill down Operations, Quality and Training Team • Interact and report performance to external stakeholders • Daily coaching guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness (result-orientation) developing successors Primary External Interactions • Report on a weekly and monthly basis SLAs to external
indispensable partner for leading businesses in data-led industries such as insurance, banking and financial and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry industry expertise to help our clients turn data into insights, streamline operations, improve customer truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI indispensable partner for leading businesses in data-led industries such as insurance, banking and financial
Prepares, transforms, models data and resolves conflicting sources of data and anomalies • Supports the Agile ceremonies • Implement methods to improve data reliability and quality • Combines raw information formats • Develop and test architectures that enable data extraction and transformation for predictive or Cooperate with the Business Analyst, Data Architect and Data Visualisation Developer throughout these in extracting value and features from large scale data and toolsets • Modern code development practices
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring indispensable partner for leading businesses in data-led industries such as insurance, banking and financial and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry industry expertise to help our clients turn data into insights, streamline operations, improve customer truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI
and accurate reporting of both internal and external results • Analyze and interpret data • Drill down Operations, Quality and Training Team • Interact and report performance to external stakeholders • Daily coaching guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness (result-orientation) developing successors Primary External Interactions • Report on a weekly and monthly basis SLAs to external
and accurate reporting of both internal and external results Analyze and interpret data Drill down causes Operations, Quality and Training Team Interact and report performance to external stakeholders Daily coaching and guide performance towards goal Forecast and manage attrition precisely Performance parameters SLAs Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness (result-orientation) developing successors Primary External Interactions Report on a weekly and monthly basis SLAs to external
and accurate reporting of both internal and external results Analyze and interpret data Drill down causes Operations, Quality and Training Team Interact and report performance to external stakeholders Daily coaching and guide performance towards goal Forecast and manage attrition precisely Performance parameters SLAs Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness (result-orientation) developing successors Primary External Interactions Report on a weekly and monthly basis SLAs to external
indispensable partner for leading businesses in data-led industries such as insurance, banking and financial and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry industry expertise to help our clients turn data into insights, streamline operations, improve customer truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI indispensable partner for leading businesses in data-led industries such as insurance, banking and financial
COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives indispensable partner for leading businesses in data-led industries such as insurance, banking and financial and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry industry expertise to help our clients turn data into insights, streamline operations, improve customer truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI