Quality Management Systems Consultant Jobs in South Africa
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IT / Computing / Software
- Exl
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Systems Operations Manager
Exl
Cape Town Region
influencing skills Solid organizational, time management and prioritization skills ITIL Foundation (minimum) influencing skills Solid organizational, time management and prioritization skills ITIL Foundation (minimum)
share this job on whatsappSystems Operations Manager Cape Town
ExlCape Town Region
influencing skills Solid organizational, time management and prioritization skills ITIL Foundation (minimum) influencing skills Solid organizational, time management and prioritization skills ITIL Foundation (minimum)
Sap Consultant Cape Town
ExlCape Town Region
continous improvement as well as • IT configuration management regarding roles & authorizations including enterprise operation • Solid understanding of SAP ERP systems, especially SAP Basis and authorizations modules Maestro, SoX (ITGC) preferred • ITIL and Project Management certification (PRINCE, IAPM, SCRUM etc.) is beneficial maintenance: create, change or delete users for ERP systems and Cloud platforms; add, change or delete SAP and required SOx audit output • Maintain Maestro system settings and execute trouble shooting of Maestro
Sap Auth Consultant
ExlCape Town Region
continous improvement as well as • IT configuration management regarding roles & authorizations including enterprise operation • Solid understanding of SAP ERP systems, especially SAP Basis and authorizations modules Maestro, SoX (ITGC) preferred • ITIL and Project Management certification (PRINCE, IAPM, SCRUM etc.) is beneficial maintenance: create, change or delete users for ERP systems and Cloud platforms; add, change or delete SAP and required SOx audit output • Maintain Maestro system settings and execute trouble shooting of Maestro
Assistant Manager
ExlCape Town Region
Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring their performance Provide inputs on process and system to the team QUALIFICATIONS Qualifications: Customer Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring their performance Provide inputs on process and system to the team QUALIFICATIONS Qualifications: Customer
Assistant Manager
ExlCape Town Region
related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness access • Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance
Operations Manager
ExlCape Town Region
JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion Values & Behavior Customer Service Orientation. Quality Orientation. People oriented QUALIFICATIONS Grade 12 years of education. JOB DESCRIPTION People management and leadership skills. Capability to conduct Values & Behavior Customer Service Orientation. Quality Orientation. People oriented QUALIFICATIONS Grade
Identity Management
ExlCape Town Region
QUALIFICATIONS Authentication/authorization systems MS Active Directory (on premise and Azure AD AD/AAD/AD SAP) IDM tool tools IDM/IAM Privileged access management (PAM Zero trust Cloud technology Infrastructure background RESPONSIBILITIES Ensure that the IDAM/IGA system is operational and maintained. Monitor IT solutions goals. QUALIFICATIONS Authentication/authorization systems MS Active Directory (on premise and Azure AD AD/AAD/AD SAP) IDM tool tools IDM/IAM Privileged access management (PAM Zero trust Cloud technology Infrastructure
Manager _sa_cape_town_c76
ExlCape Town Region
facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
Manager _sa_cape_town_c76-uk
ExlCape Town Region
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
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