JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
to challenges encountered related to SLAs • Coordination with Operations, Quality and Training Team • guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs drive performance Primary Internal Interactions • Coordinate with process leaders and discuss performance access • Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills to challenges encountered related to SLAs • Coordination with Operations, Quality and Training Team •
JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion 12 years of education. JOB DESCRIPTION People management and leadership skills. Capability to conduct
SAP) IDM tool tools IDM/IAM Privileged access management (PAM Zero trust Cloud technology Infrastructure SAP) IDM tool tools IDM/IAM Privileged access management (PAM Zero trust Cloud technology Infrastructure
facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI
overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI