Attention to detials • English business fluent (C1/C2 level); German or other European languages are beneficial RESPONSIBILITIES • Act as Group IT ERP Security & Compliance Analyst for our Global IT team and our functional authorizations according to the role concept • Execute Compliance requirements: create evidence reports according external auditors. Process change requests driven by compliance/audit teams • Execute Ticket resolution according ITGC audits and satisfy requests of security and compliance teams. • Guide external consultants on support
Attention to detials • English business fluent (C1/C2 level); German or other European languages are beneficial RESPONSIBILITIES • Act as Group IT ERP Security & Compliance Analyst for our Global IT team and our functional authorizations according to the role concept • Execute Compliance requirements: create evidence reports according external auditors. Process change requests driven by compliance/audit teams • Execute Ticket resolution according ITGC audits and satisfy requests of security and compliance teams. • Guide external consultants on support
Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the procedures & meet all internal & external compliance for the functional area. Overall, all of these Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the procedures & meet all internal & external compliance for the functional area. Overall, all of these
Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the procedures & meet all internal & external compliance for the functional area. Overall, all of these Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the procedures & meet all internal & external compliance for the functional area. Overall, all of these
internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template
internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template
fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any per KSFs over the month. Attrition within target levels Improvement in quality and productivity Customer fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any per KSFs over the month. Attrition within target levels Improvement in quality and productivity Customer
fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any per KSFs over the month. Attrition within target levels Improvement in quality and productivity Customer fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any per KSFs over the month. Attrition within target levels Improvement in quality and productivity Customer
Interaction with the clients at an appropriate level to ensure high levels of client satisfaction • Demonstration Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Excellent Interaction with the clients at an appropriate level to ensure high levels of client satisfaction • Demonstration Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Excellent
Interaction with the clients at an appropriate level to ensure high levels of client satisfaction • Demonstration Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Excellent Interaction with the clients at an appropriate level to ensure high levels of client satisfaction • Demonstration Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Excellent