The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
Our client is a group of independent member companies, chosen for the products and services they offer Helpful nature with the ability to communicate with clients in a professional manner. Ability to understand
Company: Our client is a leading provider of Specialised Cleaning and Hygiene Services across Southern
Test 3 rd Level Assessment from client 4 th Level interview with client on assessment Key Purpose Designs Docker Data Modelling UML SQL SoapUI (SOAP) / REST client (JSON) Architectural Styles Kafka Zookeeper Zuul
Customer champion: Ensuring that ICT solutions and services meet the needs and expectations of internal and