The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
lead and retain accountability for the successful delivery of the network server and storage related projects
co-operation Technical Skills High standards for delivery Solution Architecture Structured and analytical
member companies, chosen for the products and services they offer. This fosters collaboration to drive
leading provider of Specialised Cleaning and Hygiene Services across Southern Africa. Job Purpose and Overview:
Customer champion: Ensuring that ICT solutions and services meet the needs and expectations of internal and