remote/telephonic support • Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time within a client's Service Level Agreement Mean-Time-To-Repair time Understanding each client's Service required Completing training when not attending to a client Be willing to assist as On-Site Technician when Polycom, Avaya Proof of technical skills Good time management, communication & planning skills Strong attention
Provide End-user training on AV equipment usage. Management of AV service requests and incident reporting