client incidents related to the organisation's services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: ease. Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator detail. Driven to deliver high levels of customer service. Flexible approach to working hours. Excellent literacy Experience working within a Help Desk/Service Desk environment would be an advantage, but full
Description Our client requires the services of a passionate and qualified individual to expand its dynamic dynamic team for the enhancement of services to the clients. Contract: Permanent (a probation period networking environments and responding, engagement with service providers. Monitor and track the performance of
individual to expand its dynamic team to enhance services to the clients. Remote working: Hybrid Working