Supervisor plays a pivotal role in supporting the NOC Manager in ensuring the smooth operation and support of Reflex Network infrastructure and end-user IT services. This position involves overseeing the daily activities engineers, and collaborating closely with the Service Desk team to maintain optimal network performance engineering, or related field Relevant Supervisor / Management certification. Relevant networking certifications in networking Proven experience in both NOC or Service Desk supervisory roles. ITIL (Information Technology
Communications Administrator to make sure appointments are managed and client expectations are met Ensure technical technical best practice is used for all products and services installations Ensure all installation deadlines accepting handover from presales for new clients Manage L1 engineers, ensure tickets are updated timeously