building custom solutions for ServiceNow suite of products. Expertise in Unix commands, shell scripts and service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management (ITAM)
building custom solutions for BMC Remedy suite of products. Expertise in Unix commands, shell scripts and service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management (ITAM)
incident report Incident reports Environment management (e.g. QA snapshots) SKILL SET: Exp. in ServiceNow configuration and upgrade of ServiceNow suite of products.
configuration and upgrade of BMC Remedy suite of products DR readiness review and test (document TRP, perform incident report Incident reports Environment management (e.g. QA snapshots)
in operating and maintaining ServiceNowsuite of products (ITSM, ARS, CMDB, SRM, SmartIT, Smart Reporting
problem-solving abilities for technical issues, and project management capabilities for implementation and support.
problem-solving abilities for technical issues, and project management capabilities for implementation and support.
independently and within a team. Strong project management and organizational skills. Willingness to travel