• To ensure that all network elements are monitored on a 24/7 basis.• Capture all network incidents incidents on the FMS• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements• Hand over all relevant network incidents to operational support• Provide technical leadership, training and support to staff• Conduct hand-over at shift rotation.• Monitor and
Areas: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS. Report, handover and escalate all network faults according to NMC Fault Handling and escalation the prescribed service level agreements. Hand over all relevant network incidents to operational support Provide technical leadership, training and support to staff. Conduct hand-over at shift rotation. Monitor and
documentation, ensuring all projects are delivered compliantly and adhere to all internal policies and