network infrastructure, security, and systems administration to ensure high reliability, security, and scalability Emphasize the importance of customer service, ensuring that support services are responsive and aligned vendors to ensure favourable terms and high-quality services. Collaborate closely with internal stakeholders
Collaborate with SSC (Marketing, Product, and Services) to ensure consistent messaging to clients, and organization for improvements, market trends, customer architecture roadmaps and product issues. Responsible Delivery Excellence: Provide for an exceptional customer experience by reimagining key business processes Operational Teams, create the overall strategy and service delivery expectations that provide for an exceptional experience based upon measurement and management of Service Level Agreements (SLAs) and Operating Level Agreements
abnormalities, logging calls and following up with service providers and regions. Routing of these tickets up and escalation and closing of tickets after customer agreement. Focus Areas: To ensure that all network and escalation Procedures within the prescribed service level agreements. Hand over all relevant network Systems/Networks. Transport Core and Access Networks and Services. GSM knowledge and related technologies.
requirements In-depth knowledge of the financial services industry, including familiarity with industry Computer Science, Information Technology, Business Administration, or a related field is generally required.
and Escalation Procedures within the prescribed service level agreements• Hand over all relevant network Systems/Networks Transport Core and Access Networks and Services GSM knowledge and related technologies Must have