adjustments to meet financial objectives. Coordinate internal resources and third-party vendors for the flawless to all internal policies and regulatory requirements In-depth knowledge of the financial services industry Computer Science, Information Technology, Business Administration, or a related field is generally required.
Collaborate with SSC (Marketing, Product, and Services) to ensure consistent messaging to clients, and Operational Teams, create the overall strategy and service delivery expectations that provide for an exceptional experience based upon measurement and management of Service Level Agreements (SLAs) and Operating Level Agreements continuous service improvements as a focus, evolve and optimize the client business service and delivery escalation to key client executives Drive other internal and client teams toward an appropriate resolution
abnormalities, logging calls and following up with service providers and regions. Routing of these tickets and escalation Procedures within the prescribed service level agreements. Hand over all relevant network Systems/Networks. Transport Core and Access Networks and Services. GSM knowledge and related technologies.
and Escalation Procedures within the prescribed service level agreements• Hand over all relevant network Systems/Networks Transport Core and Access Networks and Services GSM knowledge and related technologies Must have