55001:2014 preferred) Proven experience working with, the life cycle of all documents on a project from start to
Minimum of 5 years in application support or a similar technical support role Minimum of 5 years' experience and functionality. Provide first and second-line support for business applications, including troubleshooting through to resolution and escalation when necessary. Support the implementation of changes to business applications Liaise with software vendors and third-party support providers to escalate and resolve complex technical vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements
areas for enhancement and optimization. Train and support end-users in utilizing ERP systems effectively