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IT / Computing / Software
- Csg Resourcing Ltd
- Last 7 days (2)
Senior Help Desk Support Analyst Jhb
Csg Resourcing Ltd
Johannesburg
Our client is a market leader in the development and provision of rental industry ERP software Senior software application support Working in a global team supporting our client's products Communicating via e-mail, chat Creating documentation and delivering customer and staff training where required OFFICE BASED not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver
share this job on whatsappSupport Analyst Bryanston
Csg Resourcing LtdBryanston
support team, you will be responsible for investigating, resolving and escalating incoming customer incidents incidents and requests. The team provides support to our global customer base covering multiple time zones severity of the incident and appropriately set customer expectations To gather information, interpret investigative and problem solving support skills To keep customers regularly updated through their incident life clear communication channels with other departments/teams, as necessary, in order to lead resolution, diagnosis
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