HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within
updates New connection implementations POIL's Direct customer connects DR Testing Always up monitoring, switchover supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience