future state processes. ○ Recommend improvements and assist in implementing changes to enhance efficiency and lifecycle, from initiation to implementation. ○ Assist in project planning, estimation, and tracking. and business processes. 7. Change Management: ○ Assist in managing changes to project scope, requirements into the project. 8. Training and Documentation: ○ Create user manuals, training materials, and other ○ Conduct training sessions and workshops to ensure that end-users are adequately trained. 9. Continuous
THEIR TRAINING PERIOD AT THEIR HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting end users
support documentation, knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous willingness to pursue additional certifications and training in relevant areas. The Support Engineer at Ello