represent the current and future state processes. ○ Recommend improvements and assist in implementing changes lifecycle, from initiation to implementation. ○ Assist in project planning, estimation, and tracking. and business processes. 7. Change Management: ○ Assist in managing changes to project scope, requirements
satisfaction. -Collaboration with Team Leads and Account Managers: Work closely with the Customer Care Support Customer Care Account Managers to align technical support activities with overall customer account strategies support documentation, knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous
IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone and remote tools Troubleshooting