Position Overview: Our client is seeking a skilled Technical Support Specialist to join their team. The ideal ideal candidate will possess strong technical aptitude, excellent communication skills, and a customer-focused approach. As a Technical Support Specialist, you will play a key role in providing technical assistance and and support to their customer onsite, resolving technical issues, and ensuring a positive customer experience experience. Responsibilities: Provide technical support to customers via phone, email, chat, or in-person;
technology Role & Responsibilities: Create technical documentation and provide progress reports; Collaborate Collaborate with teams, provide technical guidance, and support continuous improvement; Stay updated with
conducting Peer Reviews of co-workers' BoMs, providing technical and process support to team members, and facilitating expectations; Support sales enablement by offering technical guidance on various products and solutions; Collaborate
work well in teams and communicate technical concepts to non-technical stakeholders; Proactive in staying
optimal system performance; Diagnose and resolve technical issues, developing proactive monitoring strategies documentation, including network diagrams and technical specifications. Requirements: Bachelor's degree
expectations; Provide sales enablement by offering technical guidance to Salespeople on various products and Requirements: Experience in channel-presales or hands-on technical consulting/support role; Ability to navigate through
system errors or architecture issues; Produce technical documentation and ensure clear and concise communication
Communicate effectively with stakeholders to convey technical concepts, provide support, and address user concerns