troubleshoots incoming employee calls. Provides support services to employees with technical problems and case status updates to management and end-users. Supports and maintains effective relationships with users customer service guidelines relating to IT support. As a Platform Support Engineer (L1, L2, or L3) you will exercise routine and complex tasks. This will include supporting processes like Request, Incident, Problem, Change conventions of Logic Apps which is also Power Apps Supports production outages, upgrades Dealing with disruptive
product offerings. Provide second-line technical support to users of applications. Resolve complex issues regulatory requirements. Provide periodic standby support for Production and UAT environments. Deliver regular solutions and providing exceptional technical support to optimize organizational performance. Required new interfaces Provide knowledge transfer and support to team members Develop and maintain all relevant