technical issues and ensuring they have a seamless experience with our products and services. If you thrive Shifts · 12 months contact centre experience (Technical support experience will be advantageous)
versus headcount costs. Management/leadership experience, abilities, and accomplishments. Expert in large applications. Recent Genesys Contact Center product experience and competencies - within the past 3-5 years platform experience) NQF level 7 (Bachelors or higher) in IT related field advantageous Work experience with IVR, Call Routing, WFM, ACD, etc. Extensive experience in Contact Center Production Operations, Contact transformation and how they relate to customer experience technology Proven strong leadership, performance