select and improve the content that is used to train new trainees and develop our existing people's capabilities accuracy of information. Business Evaluate current training materials and methods used. Development of interactive interactive, practical, and innovative Training Interventions that meet corporate standards and are in in line with current best practice training methodologies and utilize all available Tools. Create, maintain maintain, and support a range of training resources to allow all staff to self-develop. Work closely with
issues and plans to business and IT Leadership Provide expert knowledge of application architecture, and versus headcount costs. Management/leadership experience, abilities, and accomplishments. Expert in large applications. Recent Genesys Contact Center product experience and competencies - within the past 3-5 years platform experience) NQF level 7 (Bachelors or higher) in IT related field advantageous Work experience with IVR, Call Routing, WFM, ACD, etc. Extensive experience in Contact Center Production Operations, Contact
Minimum of three years of senior development experience. - An active GitHub repository showcasing your