process of strategy development and technology planning. Maintain close working relationships with internal Requirements: Participate in business and technology planning sessions and anticipate future business / technology implications of architectural decisions, issues and plans to business and IT Leadership Provide expert knowledge evaluation of emerging Contact Center technologies Planning and Organisational Skills; defining performance management and staff. Strong architecture & systems planning skills Well versed with multi-channel technologies
instructional design models Lesson and curriculum planning skills. Solid knowledge of course development