Responsibilities: Oversee 5 IT HUBs across Africa and provide Level 1-3 support for hardware, virtualization, SAN, and system documentation, and ITSM tools. Ensure compliance with policies, SOPs, SLAs, reporting, and KPIs infrastructure contracts, update documentation, and ensure compliance with ISO, ITIL, and QHSE processes while staying
IT infrastructure contracts and SLAs, ensuring compliance with BTL requirements, maintaining documentation documentation, and ensuring ISO, ITIL, and QHSE process compliance, while staying updated on new technologies. Qualifications
processes, manage IT infrastructure projects, ensure compliance with company norms, security, and licensing policies