“Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our is looking for a highly skilled and motived Mid Level IT Support Engineer to join their busy team. You advantageous. Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors troubleshooting steps, issue resolution, and client communication, accurately. Maintain and update technical documentation
customer requests, adherence to specific Operational Level Agreements and contribution toward positive first first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications Microsoft Office applications. Must show excellent communication, analytical and troubleshooting skills Previous reported fault. Attentiveness and excellent communication is required from an Engineer at all times. The reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore
technical support in an IT environment. Excellent communication and interpersonal skills, along with relevant managed service provider (MSP) space. Excellent communication and interpersonal skills. Broad knowledge of set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner Mentoring
ensuring integrity and relevance. Prepare high-level compilations of various timelines and project updates methodology Factual report writing Excellent communication ability, both written and oral Analytical and
various security measures Strong planning, communication (written and verbal), presentation, negotiation attention to detail Process driven Effective communicator Well-developed resource management skills Ability cultivate a strong culture of cyber security at all levels, underpinned by a comprehensive ICS training and
Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing
External Clients premises Face to face up to executive level for IT software solutions and business processes
project together with the Consulting Team Lead. Communicate pertinent information between management, staff of adhering to deadlines. Team player. Clear communicator. Problem solver. Analytical and logical thinker
solutions design to potential complex problems. Communicate pertinent information between management, staff Analytical and logical thinker. Problem solver. Clear communicator. Team player. Detail orientated and recognizing
Voice Engineer to join our team at a Technical Communication Client, known for its dynamic and ambitious partner negotiations Strong written and verbal communication skills Ability to manage time effectively M