deliver superior services in line with Service Level Agreements. Duties and Responsibilities: The main ticket management system. Maintaining accurate log entries of contact, with resolution details and follow-up Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator. Personality keen attention to detail. Driven to deliver high levels of customer service. Flexible approach to working
stated in the Statement of Duties. 9. SECURITY LEVEL REQUIRED: Facility access. 10. AREA OF CONSIDERATION: design and management of its programs at subnational levels. The Specialist works with across the U.S. government appropriate data capture, storage, curation, transfer/entry, and quality. Serves as technical and subject matter also required. Ability to travel is required. Post Entry Training : Familiarization training in USAID and expected to serve as mentor to C/AORs, Assistant-level staff, and others in SI and MEL systems and processes
stated in the Statement of Duties. 9. SECURITY LEVEL REQUIRED: Facility access. 10. AREA OF CONSIDERATION: design and management of its programs at subnational levels. The Specialist works with across the U.S. government appropriate data capture, storage, curation, transfer/entry, and quality. Serves as technical and subject matter also required. Ability to travel is required. Post Entry Training : Familiarization training in USAID and expected to serve as mentor to C/AORs, Assistant-level staff, and others in SI and MEL systems and processes
requirements: Relevant 3-year degree/ diploma (at least NQF level 6). MBA will be an advantage. 7 Years relevant experience experience, of which at least 2 years on management level preferable Good understanding of the ICT industry
ICT project Microsoft Office Suite – Intermediate Level or higher – Excel important Deep understanding and and communication skills at multiple stakeholder levels Proactive Risk and Issue Management skills Highly
Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time Understanding each client's Service Level Agreement contract and adhering to the required
maintain professional business associations at all levels including seniors, juniors, peers, colleagues customers Product lists etc).
Attention to detail and a high level of accuracy. Focused. Dedicated. High level of personal integrity and
Modelsim Toolchain is beneficial. Experience with low-level driver development is beneficial.
considering the candidate's qualifications, skills, and level of experience. The successful candidate will be of IT related support experience in a mid-senior level position. Excellent Windows Operating Systems (desktop