Certification Awareness to strict IT Policies. Customer Service and SLA Service Delivery Valid driver's license Focuses on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix
>Awareness to strict IT Policies.
requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning skills, with a focus on providing exceptional customer service. Familiarity with project management and CRM
Experience: • Previous call-centre experience in a customer services capacity, preferably on a technical support Troubleshooting skills • Passionate about customer service Salary: On request The post Support Technician
management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering Multi-tasking. Patience, understanding and empathy. Customer service passion. Diagnostics. Critical thinking. Relationship
demonstrate high levels of professionalism, customer service and leadership. Results driven, “can do” attitude
the phone, or in person. Inform customers about IT products and services. Walk customers step-by-step through hardware and software. Follow up with customers to ensure satisfactory service. Communicate customer feedback
Always be friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication good work attendance essential. Excellent customer service manner Meticulous completion of documents
Always be friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication good work attendance essential. Excellent customer service manner Meticulous completion of documents
A passion for IT and providing outstanding customer service is essential. Providing 3rd line technical as and when required Delivering exceptional customer service and demonstrating the ability and desire to