FinTech. We would not achieve the success we do without their continued passion, dedication, and innovation unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service Outbound calls to customers to provide feedback on queries Educational Qualifications: Matric A / N an an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within client Must be able to work and report without direct supervision Matric Essential A minimum of 2-4 years audio
2-4 years audio visual experience Responding to calls logged by clients • Providing remote/telephonic • Must be able to work and report without direct supervision Matric Essential • A minimum of 2-4 years
Technician.
Qualifications and Experience:
Matric
CompTIA A+
CompTIA N+
Electrical
well spoken and presentable and be able to work without supervision.
this not being done User calls and queries are attended to and resolved without any undue delay Users are
contacted. Candidates must be able to work and report without direct supervision. Providing remote/telephonic customers Must be able to work and report without direct supervision Matric Essential • A minimum of 2-4 years
Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Grade 12 (Matric certification). Must