•Ticket management, Time Management and Individual Admin Management •Tickets are to be updated daily with knowledge of Networking at a basic and advanced level covering MPLS Networks and Firewalling •Working
accounts, licenses, and permissions within the M365 Admin Center; Configure and maintain M365 security and accounts, licenses, and permissions within the M365 Admin Center; In-depth knowledge of M365 security and
accounts, licenses, and permissions within the M365 Admin Center; Configure and maintain M365 security and accounts, licenses, and permissions within the M365 Admin Center; In-depth knowledge of M365 security and
Analyse system level requirements and translate into software high level requirements. Write test test cases. Develop embedded and application-level software source code. Verification and validation of software
per service level agreements. Deliver services to customers by leveraging operational level agreements incidents and service requests according to service level agreements. Participate in root cause analysis and loss and downtimes are within agreed tolerance levels. Policy and procedures Execute processes and procedures are valid and in line with current utilization levels Provide input into the budgeting process to ensure valid and in line with current required service levels. Ensure that all software license agreements/contracts
workload effectively. Technical Support Provide first-level support for customer concerns and issues regarding coordination and follow-up to maintain service level agreements. Applications Engineering Travel to customer
Requirements: Recognised qualification at NQF Level 6 or equivalent; 5 years' experience in SQL, MySQL Applications support and programming experience; NQF Level 7 qualification with more than 5 years of experience
and voice connectivity problems and provide 2nd level support as needed Ensuring that all data and voice administration of telecommunications systems. Managing third level support provided by vendors. Providing support for
be able to work on a complex codebase with high levels of abstraction. The candidate should also have language. 7 years at an intermediate level and/or 3 years at a senior level with relevant experience. Advanced stakeholders. Effectively communicate at all management levels with clients/ stakeholders. Make recommendations