unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
and night shifts on a rota basis: This is a shift position. Candidates will work 2 weeks day shift & & 2 weeks night shift. They will be paid accordingl y Your responsibilities include but are not exclusive
Ability to work under pressure and work a variety of shifts. Ability to work off normal business hours. Above Willingness to work: 14 shifts per month; 12-hour shifts; 6 days and 6 nights.
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
Responsibilities:
Support (IT) for all GROUP Plants Be the telephone call receipt of IT incidents related to production issues “Information channel” for Management and end-users Work shifts as part of a team providing 24 x 7 x 365 support
/>1. Configure and manage the Microsoft 365 Admin Centre
2. Implement and support Microsoft SharePoint
- Advanced knowledge of Microsoft 365 Admin Centre and SharePoint.
- Strong expertise in the
the process and checks to the Operations team (Night Ops) to ensure it runs successfully once in production