Responsibilities:
Do You Have What It Takes? Are you energetic and an innovative out of the box thinker? Do you have a great “can-do” attitude? Are you passionate about providing exceptional service and solutions that matter? Do you enjoy working in a high paced ever-changing environment? Our employees are the he
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
instructions. Event Monitoring ensures incident tickets for each alert and records corrective actions with knowledge of problem management processes and ticketing systems. Ability to function on a team and possess SDSF, and Mainframe Monitoring.' Knowledge of ticketing tools. Strong problem-solving ability and skills Operator. TSO/ISPF, JES, Z/OS Scheduling Tools. Ticketing System. ITIL Foundation advantageous. Basic understanding
Understand and use ConnectWise to effectively manage tickets to resolution Basic Exchange and File Server Administration installation, and full testing Complete RFQ within tickets for quotes Customer interaction and communication
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
onsite installations Log and attend to tickets using internal ticketing tool Monitor network via monitoring
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
Provide timely, precise, and clear updates to the ticketing system. Maintain regular communication with customers Remote and telephone desktop support and using a ticketing system. Network experience beneficial. (Wireless
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.