frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
Update Manager, Syslogger and VMware vSAN, Veeam, Agent-based backups.
management software, such as Test Link or Quality Center.
Maintain accurate records of service calls, repairs, and parts inventory.
archiving tasks.
outage
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause switched off before leaving site
comfortable managing and provisioning computer data centers through machine-readable definition files.
comfortable managing and provisioning computer data center's through machine-readable definition files. Scripting