We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
System owner Develop systems solutions in line with quality and delivery requirements Preparation of system/technical Facilitate daily stand-ups Ability and willingness to coach and give training to fellow colleagues and users
high-quality video camera and a professional background. Availability to conduct 20-30 minute calls throughout Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
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