understanding of hardware breakfix processes. Service Level Agreements play an important part for this role incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that
the ability to work effectively with users at all levels. Ability to work independently and manage multiple
premises and speaking to the Client at Executive level Face to Face at the Clients premises whenever needed
concerns promptly and effectively to maintain high levels of customer satisfaction. Collaborate with internal