Datacentrix is looking for a certified First Line Support Engineers with MCSE certification to be based based full time at our Midrand offices. The First Line Support Engineer will be responsible for the efficient Level Agreements and contribution toward positive first call resolution rates and overall Service Level concept of an SLA and OLA Responsibilities: The First Line Support Engineer is responsible for the capturing that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate
facing portals used by the company's advisor nationally. The candidate will report to the Development
& Migration projects
Product Support
First contact with customers on support related issues
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