Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
looking for a Senior Enterprise Resources Planning Consultant to join their team. This a permanent, full-time profitability of the project together with the Consulting Team Lead. Communicate pertinent information capture and/or work effort duplication, etc. Map customers' information flow between systems and or processes implementations. Proven experience as a senior consultant. 3 years experience in Microsoft Dynamics Finance
looking for a Senior Enterprise Resources Planning Consultant to join their team. This a permanent, full-time go-live cut over and post go-live support. Map customers' information flow between systems and or processes profitability of the project together with the Consulting Team Lead. Desired Experience & Qualification & Operations Proven experience as a senior consultant. Package & Remuneration Market Related
engage with customer administrators to implement, maintain, and support the products in the customer environment environment. This is a customer-facing role with daily engagements either in person or remote
Implementation
medium implementation projects
Consultation to ensure customer environment readiness
Configuration
product
Discuss environment requirements with customer technical specialists including:
Storage
projects
Product Support
First contact with customers on support related issues
Potential to move
g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT, communications environments, and application software. Consult with internal stakeholders and fellow colleagues maintenance/enhancements and development of the system. Consult with network administration team to evaluate the
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
Related Duration: Permanent Our client, a managed services provider, is looking for a highly skilled and Previous experience in a managed services provider (MSP) or IT consulting firm. Bachelor’s degree in Computer server administration within an IT managed services or consulting environment. Experience with network security operating procedures. Manage and prioritize tasks, service requests, and projects efficiently, adhering to
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the
Collaborate with international teams to support and consult on data analysis and reporting for the US and African handling and visualization techniques. Provide consulting services to a variety of companies, primarily in the