About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
R34 000 – R45800 (CTC) p/m Benefits: Pension, medical aid, cell & internet allowance Type: Permanent
R25 000 – R33 000 (CTC) p/m Benefits: Pension, medical aid, cell & internet allowance Type: Permanent
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology