“Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our for a highly skilled and motived Mid Level IT Support Engineer to join their busy team. You will play a crucial role in providing advanced technical support and troubleshooting for their clients. Your focus Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person, addressing infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors to resolve
integration systems within the organisation, providing support and documentation to the user base and co-ordinating technologies, and project techniques, actively supporting employee career development Minimum Requirements: and Responsibilities: Provide 1st and 2nd Line Support for business systems Maintain tickets within the data/system inconsistencies reported by users. System support and maintenance: Build and maintain system documentation Plan End user documentation End user training Support team documentation System monitoring and reporting
Industry in IT Software Industries, will also the supporting functionalities that enable the operation of Software Product Analysis & Design of new Set-up Support External Client Service Management, Software Developers understand each functional area. Understand the supporting functionality code at a high level. Present functional External Clients Sites. Scenarios Train & support in terms of functionality and configuration, as
strategy to support adoption of the changes required by a project or initiative. Support communication stakeholders. Support training efforts Provide input, document requirements, and support the design and plans, such as the resistance management plan Support and engage senior leaders Coach people managers
vital role in enhancing the user experience and supporting the company’s mission of delivering exceptional and create visuals and diagrams for technical support content Ability to handle multiple projects simultaneously documentation Collaborate with development and support leads to identify documentation repositories, ensuring required Please do not apply using Scanned CVs, no supporting documentation is required at this point, this
and produce releases of software components – Support continuous improvement by investigating alternatives
requirements. Collaborate with international teams to support and consult on data analysis and reporting for sector. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this
be developed and implemented. External Client support Verify tasks performing full systems integration
beginning to end. Set goals and deliverables that support the goal of the client and that of Clockwork. Determine
manage product-aligned business strategy execution. Support the build and delivery of a range of products and