experience with SAP Business One (SAP B1) in a retail environment, along with strong analytical and problem-solving including but not limited to, configuration, customization, and integration problems. Develop and maintain reporting and analysis needs. Work closely with retail teams to understand their specific SAP B1 requirements support processes, system configurations, and customizations. Collaborate with cross-functional teams to support, specifically within a retail environment. Strong understanding of retail business processes and how
Microsoft environment. To ensure excellent customer service and alignment with the objectives of the ICT applications, products and services Project management ICT change management Service management Licensing Requirements views of core customers in order to improve the quality and effectiveness of services Ensures efficient efficient up to date and continuous Desktop support service to all Users Determines user needs and responds sections of ICT and to the staff. Ensure Service Quality Service quality must be analysed in accordance
configure, and deliver solutions tailored to meet customer requirements. Create supporting documentation resolution, and troubleshooting for customer solutions. Understand customer needs and collaborate with team Implementation Microsoft Dynamics CRM Customer Relationship Management (CRM) Customer Engagement Software Development
cloud storage solutions to ensure excellent customer service aligned to the objectives of the ICTS Department
existing systems at a technical level development of services, reports, and applications. To provide 2nd and support, to reduce costs associated with external service consultants. KEY REQUIREMENTS FOR THE POSITION: