Key Responsibilities: Handling Second Level Technical support to both internal and external Treasury with: Resolving complex client queries. Analysing technical support issues. Importing client data. Modifying have at least 2 years working experience in a Technical Support role preferably at a Fintech Company Minimum Crystal Reporting, Scripting Understanding of technical protocols such as TCP/IP, LAN/WAN, SSO, SAML 2
Key Responsibilities: Handling Second Level Technical support to both internal and external Treasury with: Resolving complex client queries. Analysing technical support issues. Importing client data. Modifying have at least 2 years working experience in a Technical Support role preferably at a Fintech Company Minimum Crystal Reporting, Scripting Understanding of technical protocols such as TCP/IP, LAN/WAN, SSO, SAML 2
of 4 years' experience in engineering, product/technical program management, Infrastructure management excitement to communicate our team's outcomes. Strong technical expertise in infrastructure technologies, including and cloud platforms. Demonstrated experience in technical pre-sales support, solution design, and project through technical pre-sales support and client engagement. ROLES AND RESPONSIBILITIES 1. Technical Pre-Sales understand client needs and objectives. Provide technical expertise and guidance during the pre-sales process
adaptability and the ability to learn quickly in various technical and creative environments, while delivering quality
and analyse requirements, translate them into technical specifications, and design solutions. Ensure product to analyse and translate business needs into technical requirements. Proficiency in product management
capable of articulating complex issues to technical and non-technical stakeholders. Ability to work in a fast-paced
will play a crucial role in providing advanced technical support and troubleshooting for their clients Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person communication, accurately. Maintain and update technical documentation, including network diagrams, system
possess excellent communication skills, a strong technical aptitude and a genuine passion for helping others skills. Comfortable with using and explaining technical tools. Proficient in problem-solving and able offer support and guidance. Assist clients with technical support, platform implementation, and optimization
will have a passion for delivering excellent technical assistance to our clients and ensuring the seamless issue resolutions, and content changes Resolve technical issues promptly to maintain uninterrupted operations a comprehensive inventory of all assets Offer technical support for recording/broadcast equipment, including
unauthorized access, data breaches, and malware. Provide technical support to employees, including troubleshooting skills and the ability to diagnose and resolve technical issues efficiently. Strong communication and interpersonal